Last Updated: March 8, 2024
Welcome to Cyber Results, LLC (“we,” “us,” or “our”). We are committed to providing the best possible experience for our customers. This policy outlines our guidelines for refunds, course cancellations, and rescheduling. Please read this policy carefully to understand the process and conditions.
1. 30-Day Money Back Guarantee for 5-Day Bootcamp
If you should fail to pass the COMPTIA Security+ Exam within 30 days of your course start date, you are eligible for a full money back refund under the following conditions:
a. You completed the entire course of study
b. You failed your first exam and requested your re-test voucher within 10 days of course start (no-shows do not count as a failure).
c. You scheduled and attended at least one review session with the instructor to improve your weak areas
d. You take your second exam within 30 days of your course start date (again no-shows do not count).
e. You provide the results of your second exam when claiming your guarantee within 30 days of your course start date.
2. 60-Day Money Back Guarantee for 1 Month Night Course and Self-Paced, On-Demand Courses
a. You completed the entire course of study
b. You failed your exam (no-shows do not count as a failure).
c. You provide the results of your exam when claiming your guarantee within 60 days of your course start date.
3. Refunds for Online Courses
We offer refunds under specific conditions. To request a refund:
For self-paced on-line courses and practice exams, notify us within 30 days of your purchase.
For live-remote or in-person courses, refund requests must be received at least 14 days in advance of the original course start date.
Provide a valid reason for your refund request.
4. Eligibility for Refunds
Refunds are applicable to the cost of the course only and do not cover any associated costs, such as payment processing fees.
If you have completed or downloaded more than 10% of the course content, you will not be eligible for a refund.
If you have accessed or downloaded 3d party resources or services, provisioned as part of your course through one of our partners (for example Comptia.org), the cost of those resources or services will be deducted from the refund.
5. How to Request a Refund or Claim your Money Back Guarantee
To request a refund or claim your money back guarantee, please contact our customer support team at course_admin@cyberresultsllc.com with your order details and the reason for your refund request and copies of your exam results.
Please allow 5 business days for us to review and process your refund request.
6. Cancellation and Rescheduling of Courses
In rare cases, we may need to cancel or reschedule a course due to unforeseen circumstances. If this happens, we will provide you with a full refund or offer you a seat in the rescheduled course, as per your preference.
7. Transfer and Rescheduling of Course Seats
If you are unable to attend a course you’ve registered for, you may be able to transfer your seat to a future course of the same type, subject to availability.
Requests for seat transfers must be submitted in writing to course_admin@cyberresultsllc.com at least 14 days before the start of the original course.
8. Customer Support
If you have any questions, concerns, or need assistance with refunds, cancellations, or rescheduling, our customer support team is here to help. Contact us at course_admin@cyberresultsllc.com.
9. Changes to the Policy
We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website.
Fair and Transparent Process
At Cyber Results, LLC, we are committed to ensuring a fair and transparent process for refunds, cancellations, and rescheduling. Our goal is to provide you with quality service and accommodate your needs to the best of our ability.
